Policies
Our clients
are as unique as the art we love, the stars in the universe, or the ways that chefs can prepare a single food. However you got here and wherever you are going: Welcome!
The Fine Print
We are an independent, woman-owned entity. Our legal name is Spruce Mind, LLC and we do business as SENS.
For emergencies, always call 911. For cancellations, we request 48 hours notice and require 24 business hours notice. So, to cancel an appointment on Monday, we need to know before the time of your appointment on Friday. If you cancel without adequate notice, you will be charged for the appointment. We will do our best to offer you another appointment, but, it must be within the same calendar week.
For potential and current clients, here’s our Cancellation Policy. For all users, here’s our Privacy Policy.
Therapy
Individual Psychotherapy
Has Life Got Your Goat?
Most modern folks understand at this point that prioritizing mental health is as essential to health and wellbeing as your regular physical checkups. If you had a fever that wouldn’t break or a sore knee that constantly bothered you, you wouldn’t just ride it out on your own as it perpetually got worse.
Yet, we often do just that when we are in a funk that we just can’t crack. Or worse, we stay with a therapist who hasn’t helped or who isn’t quite right, just because it’s what we know.
I’m ready for a therapist who’s right for me
Couples
How many times have you heard: Relationships are hard work? Yeah, well, what if you just don’t have the energy for another fulltime job. Let us do some of the heavy lifting.
Group
So many patients tell us they feel like things will never get better. They feel isolated from their friends or relatives who give them well-intentioned advice, but just don’t really seem to get it.
While many people discount group therapy, it actually can have a fabulous synergy. Join a group as invested in improvement as you are.
Sliding Scale
When budgets are tight, but you still need high-end care, we got you. We offer sliding scale therapy by pre-licensed professionals trained and supervised directly by our doctoral staff. Our pre-licensed professionals will utilize the same advanced techniques and evidenced-based care as our seasoned professional staff.
These slots are limited and are accepted by application only. Check out our current pre-licensed staff member, and if she seems like a good fit, meet our current pre-licensed clinician.
Teens
Navigating the perils of adolescence can be rough. These years are a time of intense social awareness. And our recent culture and technology shifts have only intensified this period’s social struggles and risks. Our doctors are not only trained in the bioscience and research behind teen behaviors, but they also understand that for any change to take place, a good relationship is key.
Therefore, we meet your teen where they are, and start from a place of hope and empathy, not judgment.
Cancellation Policy
If you miss a session without cancellation, or cancel with less than 24 business hours’ notice, our policy is to collect the full amount of your payment. This is necessary because a large time commitment is made to you and is held exclusively for you. Specific causal factors for missing an appointment such as family or personal injury, loss, illness, pet problems, travel/weather disruptions, or school/work cancellations do not impact the policy. However, if we have an additional open appointment within the same calendar week, you can have that appointment with no additional charge.
Please note, our calendar week starts on Monday and ends on Friday. We are closed Federal holidays. So, if you need to cancel an appointment on Monday, you will have to let us know before your appointment time on the prior Friday.
If you are prone to cancellations, having an appointment on Monday gives you more options for finding an alternate appointment within the same week. Alternate appointments are based on availability and not guaranteed.
Therefore, please remember to cancel or reschedule 24 business hours in advance. You will be responsible for the entire fee if cancellation is less than 24 business hours.
If you are late for a session, you may lose some of that session time. If you are more than 10 minutes late, please contact us so that we can continue to wait for you. Failure to notify us that you will be more than 10 minutes late may result in a disruption or termination of your appointment.
Your session time starts when the practitioner enters the space. If you are delayed, you may lose a portion of your time. If your clinician is delayed, we will still give you your allotted time. The standard session is ~40 minutes (range of 38 -43 minutes). The extended and intake sessions are ~60 minutes (range of 53-65 minutes). We will do our best to adhere to the exact time of the session, but due to some variability, sessions may occasionally run slightly over or under.
Please put a 15-minute buffer time around your appointments. Like any medical practitioner, our staff does our best to start on time, but pressing clinical issues, client emergencies, portal issues or other factors may necessitate some variance up to 15 minutes.
If you cannot do an in-person appointment, you can request a video appointment. If you can’t do a video appointment, you may request a phone call.
Privacy Policy
This website (and mobile application are) is owned and managed by Spruce Mind, LLC DBA SENS Psychology. (“the Practice”). The Practice makes every reasonable effort to keep your personal information protected and private. We do not share personal information collected unless prior authorization is given.
This Privacy Policy (the “Policy”) applies to our website at www.modernsens.com, our mobile application and any other websites and/or mobile applications to which this Policy applies (collectively the “Sites”). This Policy will not apply to any of your interactions with the Practice offline.
This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access the Sites. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Terms of Use for customers.
Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Sites at any time without notice. In the event of a material change, we will let you know via email and/or a prominent notice on our Sites.
Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Sites or its content is governed by this Privacy Policy. By using our Sites or their content, you consent to this Privacy Policy, whether or not you have read it.
BY USING ANY OF OUR SITES YOU CONSENT TO THE TERMS OF THIS POLICY AND TO THE PRACTICE’S COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY PLEASE DO NOT USE THE SITES.
Information Collected
We generally collect two types of information from users of the Practice Sites: 1) Personal Information (your name, email address, payment information); and, 2) Non-Personal Information (e.g. cookies or IP address).
Personal Information
“Personal Information” is defined as information that identifies you personally, such as your name, address, phone numbers, or email address. The Practice collects and stores the Personal Information that you have provided to us. Here are some examples of manners in which we may collect your Personal Information on the Sites:
- A name and an email address so we can deliver our newsletter to you – you would be affirmatively consenting to this by providing this to us in our contact forms.
- Billing information including name, address and credit card information so that we can process payment to deliver our services to you.
Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and by you providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us.
If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Sites or content.
Retention and Deletion
We retain your Personal Data for the minimum amount of time necessary to provide you with the information and/or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual and accounting obligations.
Sensitive Information
We ask that you not send us, and you do not share any unnecessary and sensitive Personal Information (e.g., Social Security numbers)
Anonymous Data Collection and Use
To maintain our Sites’ high quality, we may use your IP address to help diagnose problems with our server and to administer the Sites by identifying which areas of the Sites are most heavily used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you, but is helpful to us for improving our services. Traffic data collection does not follow a user’s activities on any other Sites in any way.
Non-Personal Information
“Non-Personal Information” can be technical information or it can be demographic information, such as your age, gender, zip code or other geolocation data, or interests. Non-Personal Information does NOT identify you personally. Here are some examples of the Non-Personal Information that is collected via the Sites and a description of how this information is used:
Internet Protocol (IP) address — Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the webpages you view. We use this information to deliver our webpages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.
Cookies — our Sites use “cookies” to improve functionality and usability. We use this information for planning, tracking and to improve the technical functions of our Sites and products. By using our services and agreeing to this Policy, you consent to our use of cookies in accordance with the terms of this Policy.
About Cookies
Cookies are text files sent by Web servers to Web browsers and are stored on the user’s computer or mobile device. If the browser is loading a page and the server requests the information stored in the cookie, the cookie is sent back to the server.
Cookies contain data about the user’s activities on the Sites, and can be used by Web servers to identify and track users as they navigate different pages on a Site, and to identify users returning to our Sites.
Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid until its set expiration date (unless deleted by the user). A session cookie will expire at the end of the user session, when the Web browser is closed.
Blocking cookies
Most browsers allow users to refuse to accept cookies.
- In Google Chrome, you can adjust your cookie permissions by clicking “Options,” “Under the hood” and Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
- In Safari, you can block cookies by clicking “Preferences,” selecting the “Privacy” tab and “Block cookies.”
- In Internet Explorer, you can refuse all cookies by clicking “Tools,” “Internet Options,” “Privacy,” and selecting “Block all cookies” using the sliding selector.
- In Firefox, you can block all cookies by clicking “Tools,” “Options,” and un-checking “Accept cookies from sites” in the “Privacy” box.
- Blocking all cookies will, however, have a negative impact upon the usability of many Sites. If you block cookies, you may not be able to log on, access content or use search functions, for example.
Deleting cookies
Users can also delete cookies already stored on their computers:
- In Google Chrome, you can adjust your cookie permissions by clicking “Options,” “Under the hood,” and Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
- In Safari, you can delete cookies by clicking “Preferences,” selecting the “Privacy” tab and selecting “Remove All Sites Data.”
- In Internet Explorer, you must manually delete cookie files.
- In Firefox, you can delete cookies by first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools,” “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
- Doing this may have a negative impact on the usability of many Sites.
Use of Information Collected Via the Sites and SMS Compliance
Personal Information
We use your Personal Information that we collect on the Sites primarily for the following purposes:
- To deliver services, such as professional services, information or newsletters;
- To let you know about updated information and new services from the Practice;
- To process your billing statements and, if necessary, to contact you regarding the status of the statement;
- To ensure the Sites are relevant to your needs;
- To help us create and publish content most relevant to you;
- To contact you regarding additional services and features;
- To request your feedback about your experience with the Practice;
- To notify you about a material change to this Policy, if necessary; and
- To allow you access to limited-entry areas of the Sites.
We do not pass, nor do we sell, any individual’s consent to receive SMS from The Practice to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.
SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.
Non-Personal Information
- Non-Personal Information is used as described above and in other ways as permitted by applicable laws, including combining Non-Personal Information with Personal Information.
- Release of Information to Third Parties
- By using the Sites you grant the Practice the right to use your Non-Personal Information to improve the Sites. The Practice will not share or disclose your Personal Information with third parties.
Third-Party Sites and Advertisers
The Sites may provide you with links to other websites, although we do not necessarily advise that you link to those websites. In the event that you choose to access such websites, the Practice is not responsible for any actions or policies of those sites. Further, please note that the third party’s privacy policies and security practices may differ from the Practice standards. the Practice neither assumes responsibility for, nor does it control, endorse or guarantee any aspect of your use of any linked sites. We recommend that you check the privacy policy of such a party before providing Personal Information to it.
The Practice may also permit advertisers, third party ad networks or other advertising companies to serve advertisements on the Sites. Please be advised that such advertising companies may gather information about your visit to the Sites or other sites (such as through cookies, Web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which Web pages you were viewing when such ads were delivered. PLEASE NOTE THAT THIS POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.
Opt-Out
We communicate with our members on a regular basis via email. For example, we may use your email address to confirm a request you have made, to send you notice of payments, to send you information about changes to our services, and to send notices and other disclosures as required by law. Generally, members cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.
However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communications from us, such as messages or updates from us regarding new services offered on the Sites. For emails, you may opt-out by clicking on the “unsubscribe” link within the text of an email. We will process your request to unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. Please note that electing to opt-out of our promotional emails does not mean that we will delete or remove your email address from our systems.
Sites Security
No data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to the Practice is done at your own risk. However, the Practice uses website security measures consistent with current best practices to protect the Sites, email and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.
PLEASE NOTE THAT THE SITES DO NOT USE SSL ENCRYPTION. THE SITES DO NOT PROCESS PURCHASES. THE SITES USE THIRD PARTY VENDORS (such as, PayPal, Square, etc.) TO PROCESS PURCHASES. User and purchaser information is a high priority and we use our own protective measures, as well as the capabilities of our software and hardware vendors.
We realize there can be incidents of misuse or unauthorized program incursions, as almost every Sites, service and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our users. As appropriate and necessary, the Practice will notify the relevant authorities of these incidents of misuse or unauthorized program incursions of the Practice Sites.
Assignment
In the event that the Practice is sold and acquired by another party, or in the event of a merger, you grant the Practice the right to assign the Personal and Non-Personal Information collected via the Sites.
What We Do With Information We Collect
Contact You
We may contact you with information that you provide to us based on these lawful grounds for processing:
- Consent. We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.
- Contract. We will contact you under our obligation to deliver services you purchase from us.
- Legitimate Interest. We may contact you if we feel you have a legitimate interest in hearing from us. For example, if you sign up for a webinar, we may send you emails based on the content of that webinar. You will always have the option to opt out of any of our emails.
Process Payments
We will use the Personal Data you give to us in order to process your payment for the purchase of services. We only use third party payment processors that take the utmost care in securing data and comply with the General Data Protection Regulation of the European Union (GDPR).
Share with Third Parties
We may share your information with trusted third parties such as our newsletter provider in order to contact you via email, our merchant accounts to process payments, and Google / social media accounts in order to run advertisements and our affiliates. SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.
Viewing by Others
Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Sites or its content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share.
Submission, Storage, Sharing and Transferring of Personal Data
Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider, newsletter provider, or payment processors).
It is important to note that we may transfer data internationally. For users in the European Union, please be aware that we transfer Personal Data outside of the European Union. By using our Sites and providing us with your Personal Data, you consent to these transfers in accordance with this Privacy Policy.
Data Retention
We retain your Personal Data for the minimum amount of time necessary to provide you with the information and / or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual and accounting obligations.
Confidentiality
We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Terms and Conditions, or any other terms of use or agreement with us.
Passwords
To use certain features of the Sites or its content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your Personal Data at your own risk.
You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.
We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
How You Can Access, Update or Delete Your Personal Data
You have the right to:
- Request information about how your Personal Data is being used and request a copy of what Personal Data we use.
- Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed.
- Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”).
- Withdraw your consent at any time to the processing of your Personal Data.
- Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.
- Object to our use of your Personal Data.
- Not be subject to an automated decision based solely on automatic processing, including profiling, which legally or significantly affects you.
Unsubscribe
You may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at admin@modernsens.com.
Security
We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.
Anti-Spam Policy
We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.
Third Party Sites
We may link to other websites on our Sites. We have no responsibility or liability for the content and activities of any other individual, company or entity whose websites or materials may be linked to our Sites or their content, and thus we cannot be held liable for the privacy of the information on their websites or that you voluntarily share with their websites. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Personal Data.
Notification of Changes
We may use your Personal Data, such as your contact information, to inform you of changes to the Sites or their content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Sites, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Sites or its content following the posting of changes and/or modifications constituted acceptance of the revised Privacy Policy. Should there be a material change to our Privacy Policy, we will contact you via email or by a prominent note on our Sites.
Data Controller and Processors
We are the data controllers as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.
Changes in Our Privacy Policy
The Practice reserves the right to make changes to this Policy at any time and for any reason without prior notice. Any changes to this Policy will be posted on this page so that you are always aware of our current policies. We may also contact you by email with changes. Additionally, we will update the “last updated” date below.
Children’s Online Privacy Protection Act Compliance
We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR . Our Sites and their content are directed to individuals who are at least 18 years old or older.
Contacting the Practice
You may contact us by mail at admin@modernsens.com with any questions. Email any questions or concerns regarding this Privacy Policy to admin@modernsens.com. While we may not be able to respond to every report, we take each report seriously and will investigate it thoroughly.